> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowbotic.de/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard Overview

> Understanding the main dashboard and key metrics in Flowbotic

# Dashboard Overview

The Flowbotic dashboard provides a centralized view of your platform's performance, activities, and key metrics. This guide explains each section of the dashboard and how to interpret the displayed information.

## Dashboard Layout

The main dashboard is divided into several key sections:

<img src="https://mintlify.s3.us-west-1.amazonaws.com/flowbotic-442cfb46/images/dashboard-overview.png" alt="Flowbotic Dashboard" />

*\[Screenshot placeholder: Full dashboard overview with labeled sections]*

### 1. Navigation Sidebar

Located on the left side of the screen, the navigation sidebar allows you to access different sections of the platform:

* **Dashboard**: Return to the main dashboard view
* **Assistants**: Manage your AI assistants
* **Knowledge Base**: Manage your knowledge files
* **Tickets**: View and manage support tickets
* **Analytics**: Access detailed performance reports
* **Settings**: Configure platform settings

### 2. Top Navigation Bar

The top bar includes:

* **Organization Selector**: Switch between organizations (if you belong to multiple)
* **Search**: Global search function for finding resources across the platform
* **Notifications**: View system alerts and updates
* **User Menu**: Access your profile, settings, and logout option

### 3. Main Dashboard Cards

The dashboard displays various cards with key information:

* **Activity Summary**: Overview of recent platform activity
* **Assistant Performance**: Key metrics for your AI assistants
* **Recent Conversations**: Latest interactions with your assistants
* **Ticket Status**: Current ticket counts by status

## Key Metrics Explained

The dashboard displays several important metrics to help you monitor your platform's performance:

### Assistant Performance Metrics

<img src="https://mintlify.s3.us-west-1.amazonaws.com/flowbotic-442cfb46/images/assistant-metrics.png" alt="Assistant Performance Metrics" />

*\[Screenshot placeholder: Assistant metrics card with labels]*

* **Total Conversations**: The number of conversations handled by your assistants
* **Average Response Time**: Average time for assistants to respond to messages
* **Resolution Rate**: Percentage of inquiries resolved without human intervention
* **User Satisfaction**: Rating based on user feedback (if enabled)

### Channel Distribution

<img src="https://mintlify.s3.us-west-1.amazonaws.com/flowbotic-442cfb46/images/channel-distribution.png" alt="Channel Distribution Chart" />

*\[Screenshot placeholder: Pie chart showing distribution across channels]*

This chart shows the distribution of conversations across different communication channels:

* Website Chat
* Email
* Voice Calls
* Other channels

### Ticket Analytics

<img src="https://mintlify.s3.us-west-1.amazonaws.com/flowbotic-442cfb46/images/ticket-analytics.png" alt="Ticket Analytics" />

*\[Screenshot placeholder: Ticket metrics and status distribution]*

* **Open Tickets**: Number of unresolved tickets
* **Tickets by Priority**: Distribution of tickets by priority level
* **Average Resolution Time**: Average time to resolve tickets
* **New Tickets (7 Days)**: Trend of new tickets over the past week

## Recent Activity Feed

The recent activity feed provides a chronological list of the latest events on your platform:

* Assistant conversations
* Ticket updates
* System notifications
* User actions

Click on any item in the feed to view more details about that specific activity.

## Customizing Your Dashboard

You can personalize your dashboard view to focus on the metrics most important to you:

1. Click the **Customize** button in the top-right corner of the dashboard
2. Select which cards and metrics to display
3. Arrange the cards in your preferred order
4. Click **Save Layout** to preserve your changes

<Accordion title="Pro Tip: Creating Custom Dashboards">
  Enterprise users can create multiple specialized dashboards:

  1. Click the **+** button next to the dashboard tabs
  2. Name your new dashboard
  3. Select metrics specific to your needs
  4. Share with team members as needed
</Accordion>

## Next Steps

Once you're familiar with the dashboard, you can:

<CardGroup cols={2}>
  <Card title="Create an AI Assistant" icon="robot" href="/ai-assistants/overview">
    Learn how to build and configure AI assistants
  </Card>

  <Card title="Explore the Interface" icon="compass" href="/getting-started/interface-navigation">
    Learn more about navigating the Flowbotic interface
  </Card>
</CardGroup>