AI Assistants Overview
Flowbotic’s AI assistants are the core of our platform, powering intelligent conversations across multiple communication channels. This guide provides an overview of the different types of assistants available and their capabilities.What are AI Assistants?
AI assistants are intelligent virtual agents that can understand and respond to human inquiries using natural language processing. In Flowbotic, assistants can be customized to handle specific use cases and deployed across various communication channels.
[Screenshot placeholder: Visual representation of different assistant types]
Types of Assistants
Flowbotic offers three primary types of AI assistants, each optimized for different communication channels:Chat Assistants
[Screenshot placeholder: Chat interface with assistant conversation]
Chat assistants are designed for real-time text-based communication, typically embedded on websites or applications.
Key features:
- Real-time conversation capabilities
- Rich message formatting with images and buttons
- Typing indicators and read receipts
- File sharing capabilities
- Seamless handoff to human agents
- Website support
- Product inquiries
- Lead qualification
- Simple troubleshooting
Email Assistants
[Screenshot placeholder: Email assistant interface and sample email]
Email assistants monitor and respond to incoming emails automatically, handling routine inquiries and routing complex issues to the appropriate team members.
Key features:
- Automatic email monitoring and response
- Understanding of email threads and context
- File attachment handling
- Signature and formatting preservation
- Priority-based routing
- Customer support inquiries
- Information requests
- Order and shipping status updates
- Document processing
Voice Assistants
[Screenshot placeholder: Voice assistant configuration screen]
Voice assistants enable natural spoken conversations over phone calls, providing an interactive experience without human intervention.
Key features:
- Natural voice synthesis and recognition
- Multi-turn conversation capabilities
- Multiple voice options and languages
- Call transfer to human agents
- Call recording and transcription
- Phone support
- Appointment scheduling
- Status inquiries
- Simple transactions
Assistant Capabilities
All Flowbotic assistants share a core set of capabilities, regardless of their type:Natural Language Understanding
Our assistants utilize advanced language models to understand user intent, even when queries are phrased in different ways or contain typos.Context Awareness
Assistants maintain context throughout conversations, remembering previous messages and user information to provide more relevant responses.Knowledge Integration
Connect your business knowledge to assistants through our Knowledge Base feature, allowing them to reference your specific content when responding to queries.
[Screenshot placeholder: Knowledge connection interface]
Customizable Behavior
Define your assistant’s personality, tone, and response patterns through detailed instructions and parameter settings.Analytics and Insights
Every interaction generates data that helps you understand performance and identify opportunities for improvement.Assistant Limitations
While powerful, AI assistants do have certain limitations to be aware of:- Knowledge Cutoff: Assistants’ built-in knowledge may not include very recent events beyond their training data
- Complex Problem Solving: Some issues require human judgment and may need escalation
- Contextual Understanding: Very complex or highly technical discussions might lead to misunderstandings
- Ethical Boundaries: Assistants will decline to engage with harmful, illegal, or unethical requests
Creating an Assistant
To create a new assistant in Flowbotic:- Navigate to the Assistants section in the sidebar
- Click the + Create Assistant button
- Select the assistant type (Chat, Email, or Voice)
- Follow the configuration wizard to set up your assistant
[Screenshot placeholder: Create assistant button and type selection]