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Dashboard Overview

The Flowbotic dashboard provides a centralized view of your platform’s performance, activities, and key metrics. This guide explains each section of the dashboard and how to interpret the displayed information.

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Dashboard Layout

The main dashboard is divided into several key sections: [Screenshot placeholder: Full dashboard overview with labeled sections]

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1. Navigation Sidebar

Located on the left side of the screen, the navigation sidebar allows you to access different sections of the platform:

• Dashboard: Return to the main dashboard view
• Assistants: Manage your AI assistants
• Knowledge Base: Manage your knowledge files
• Tickets: View and manage support tickets
• Analytics: Access detailed performance reports
• Settings: Configure platform settings

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2. Top Navigation Bar

The top bar includes:

• Organization Selector: Switch between organizations (if you belong to multiple)
• Search: Global search function for finding resources across the platform
• Notifications: View system alerts and updates
• User Menu: Access your profile, settings, and logout option

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3. Main Dashboard Cards

The dashboard displays various cards with key information:

• Activity Summary: Overview of recent platform activity
• Assistant Performance: Key metrics for your AI assistants
• Recent Conversations: Latest interactions with your assistants
• Ticket Status: Current ticket counts by status

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Key Metrics Explained

The dashboard displays several important metrics to help you monitor your platform’s performance:

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Assistant Performance Metrics

[Screenshot placeholder: Assistant metrics card with labels]

• Total Conversations: The number of conversations handled by your assistants
• Average Response Time: Average time for assistants to respond to messages
• Resolution Rate: Percentage of inquiries resolved without human intervention
• User Satisfaction: Rating based on user feedback (if enabled)

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Channel Distribution

[Screenshot placeholder: Pie chart showing distribution across channels] This chart shows the distribution of conversations across different communication channels:

• Website Chat
• Email
• Voice Calls
• Other channels

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Ticket Analytics

[Screenshot placeholder: Ticket metrics and status distribution]

• Open Tickets: Number of unresolved tickets
• Tickets by Priority: Distribution of tickets by priority level
• Average Resolution Time: Average time to resolve tickets
• New Tickets (7 Days): Trend of new tickets over the past week

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Recent Activity Feed

The recent activity feed provides a chronological list of the latest events on your platform:

• Assistant conversations
• Ticket updates
• System notifications
• User actions

Click on any item in the feed to view more details about that specific activity.

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Customizing Your Dashboard

You can personalize your dashboard view to focus on the metrics most important to you:

1. Click the Customize button in the top-right corner of the dashboard
2. Select which cards and metrics to display
3. Arrange the cards in your preferred order
4. Click Save Layout to preserve your changes

Pro Tip: Creating Custom Dashboards

Enterprise users can create multiple specialized dashboards:

1. Click the + button next to the dashboard tabs
2. Name your new dashboard
3. Select metrics specific to your needs
4. Share with team members as needed

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Next Steps

Once you’re familiar with the dashboard, you can: